One Pager Supporting HB 2802: MCO Texting

What’s the problem: Currently, the option to “opt-in” to texting and email on the Medicaid application is confusing. Texans can easily overlook or misunderstand instructions when filling out preferred contact preferences. The process for individuals to receive text communications from their health insurance plan should be as simple and streamlined as possible.

Why it matters: Cell phones are the most common form of communication device, and text messages are widely used and accepted. Used effectively, text messaging can both enhance existing forms of communication to Medicaid families and improve the delivery of the State’s critical safety net programs.

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